Transforming Global Delivery
I elevated Sysco’s digital operations by localizing Salesforce and AI pricing features for the Canadian market, which improved Sales Team efficiency by 23%. I also introduced machine learning advertising strategies that recovered churned customers and increased sales by 13%, while guiding an Agile shift that cut timelines by 2 months and raised delivery confidence across teams.
Building a Stronger PMO
I standardized global PMO reporting on Smartsheet and streamlined project dataflows, giving executives real-time visibility and reducing escalations by 25%. These improvements created a scalable foundation for future programs and strengthened alignment between leadership, delivery teams, and international partners.
